Common
Questions.

Merx Africa is a trust infrastructure platform designed for social commerce. We provide escrow-protected payments, automated storefronts, and business management tools for sellers across WhatsApp, Instagram, and social media.

Never. Merx is built for businesses of all sizes — from individuals selling on WhatsApp to established brands with full inventories. If you sell online, Merx is for you.

When a buyer pays, the funds are held securely by Merx in a dedicated account tied to your business name. We notify you instantly to dispatch the goods. Funds are only released to your wallet once the buyer confirms delivery or the tracking status verifies successful delivery.

No. Buyers pay into a virtual account that carries YOUR business name. This builds immense trust and professionalism for your brand.

Payouts are triggered immediately upon delivery confirmation. Depending on your bank, funds usually reflect in your linked account within minutes to a few hours.

You can launch a beautiful, mobile-optimized storefront in under 10 minutes. Just upload your products, set your prices, and you are live.

Yes! You can connect your own .com, .com.ng, or .ng domain directly to your Merx store in just two clicks. There is no Merx branding on your custom URL.

You can use any logistics partner you prefer. Simply update the tracking status in your Merx dashboard, and we handle the automated notifications to the buyer via email and SMS.

Every order comes with a unique tracking link. Buyers can check the status of their payment and delivery in real-time without needing to message you.